Customer reviews for Macadam Floor and Design Center span a broad range of experiences, from highly positive and detailed positive feedback regarding project management, product quality (primarily floors and sometimes countertops), communication, installation, and customer service, to several accounts mentioning negative experiences, particularly concerning ordering quantities, product delivery damages, job completion delays, pricing complications at one point, and specific subcontractor work issues. Individual named project managers (Brian, Joe, Rick, Anna, Caine Newton, Scott, Joe Werner, Anna Zdir) are frequently mentioned as key contacts in some positive reviews, but negative reviews do not typically name specific staff.