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BKG Design

(4.5)
103 reviews
+1 412-301-0537

BKG Design Reviews

Customer reviews for BKG Design focus primarily on the experience with their kitchen design service, particularly highlighting a representative named Noelle in numerous positive comments detailing her professionalism, responsiveness, design expertise, and collaborative approach. Several positive reviews also mention the company's competitive pricing and overall quality. Negative reviews detail experiences with products being cheap, refusal to accept returns for purchased parts (like handles), delays in replacing damaged goods, and product issues such as paint peeling. There are no specific material recommendations detailed beyond the general provision of cabinets and countertops. No formal warranty information or care tips were explicitly mentioned across all reviews.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Cabinets and countertops are mentioned, but no specific materials (like granite, quartz, laminate) are consistently recommended or detailed in the positive reviews. Negative reviews also generally refer to these items without specifying the materials.

⭐How is the quality rated?

Mixed - Some reviews suggest products or installation may be basic/cheaper (one says 'so is everything else'), a review calls out water damage and particleboard, and mention of returning to pick up replacements implies delay and quality issues. Other reviews strongly praise the quality and craftsmanship as excellent or top quality.

⏱️What is the typical response time?

One review mentions encountering someone who was 'cold and unresponsive' for a project transaction. A positive review mentions Noelle providing a design layout 'Hours after stopping in' with dimensions.

📝What are common complaints?

Refusal to accept returns for optional items (handles, $200 cost); cabinets arriving damaged requiring replacement after a 2-month delay; product failing over time (peeling paint upon water contact).

🛡️What warranties are offered?

No specific details or mentions of warranties related to countertops, installation, or cabinetry are provided in any of the reviews.

👥How is customer service rated?

Good - Most reviews praise customer service, highlighting responsiveness, helpfulness, ease of communication, and collaborative support (mostly associated with Noelle), though one negative review mentions poor service experience in a different context.

💰What about pricing?

Pricing is highlighted as being the 'very best' or significantly cheaper, leading to comments on value for money when paired with good service.

🔧Any care tips mentioned?

No tips or instructions provided for the care, cleaning, or maintenance of the countertops in any reviews.

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