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Hastone Cabinetry and Countertops

(4.3)
18 reviews
+1 617-822-1398

Hastone Cabinetry and Countertops Reviews

Based on the provided reviews, the supplier Hastone Cabinetry and Countertops appears to have a predominantly positive reputation among customers for its product range (especially granite and marble) and customer service. Potential customers report positive experiences with staff members like Jennifer Ha and Lisa regarding design consults, customer service, quality of products, installation, and rework handling. However, the reviews contain contrasting experiences concerning pricing (some finding it high or expensive, others not concerned or even praising past salesperson experience) and scheduling/call response times (some reporting difficulty getting service, while others found staff responsive and busy). There are also strong warnings against purchasing cabinets solely from the company due to potential scheduling and pricing issues.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The most frequently mentioned or recommended materials are granite and marble, with specific customer appreciation noted for the granite selection.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Responses are mixed. Some reviews indicate quick initial service and prompt handling of issues (e.g., Re-dimensioning an island, quick quote and design). However, one review criticizes the difficulty in scheduling and initial contact.

📝What are common complaints?

The most common complaint is related to pricing. Customers complain about high prices (some explicitly labeling them as 'ridiculous' or 'expensive') or additional expensive fees. Another specific issue mentioned is difficulty contacting the company or scheduling measurement appointments.

🛡️What warranties are offered?

No specific details about warranties or guarantees offered by the company are mentioned in any of the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Feedback on pricing is mixed. Some reviews express concern about high costs and perceived overcharging for minimal work (e.g., signing fees, cutting charges). Other reviews do not explicitly complain about pricing but either seem fine with the quality/expensive perception or had a positive experience with the sales process regarding price.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in any of the reviews.

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