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Liberty Home Supply

(4)
22 reviews
+1 415-642-6288

Liberty Home Supply Reviews

The reviews for Liberty Home Supply indicate a business with a significant selection of materials, particularly stone and tile. Most feedback regarding countertops themselves mentions their quality as excellent, highlighting good materials and workmanship in many instances, especially with quartz. Location and responsiveness appear inconsistent in customer service feedback, with some praising knowledgeable and helpful staff like Yan, Yen Yu, and Emma while others criticize poor customer service experience and communication, citing several negative experiences. Installation quality is sometimes mentioned, both for its excellence but also for previous damage during shipping. Pricing is generally seen as good value. A variety of warranties covering both materials and installation are mentioned as available. There is a note about marble care.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz, Marble, Stone, Tile; options exist for various projects.

⭐How is the quality rated?

Excellent (note: based on many reviews; however, there's also longitudinal negative feedback regarding service failure after multiple issues)

⏱️What is the typical response time?

No specific average response time was mentioned in multiple reviews; some interactions (like finding held stone slabs) occurred over extended periods (months), but this context was different.

📝What are common complaints?

Poor customer service (communication issues, bad attitude, lack of knowledge/concern), shipping damage (routinely, impacting granite/marble tops), inconsistent service experience.

🛡️What warranties are offered?

Yes, warranties are mentioned for both the countertops (10 years+) and the installation.

👥How is customer service rated?

Unknown (Mixed feedback: highly recommended and praised for some employees/staff, average or good in some general instances, poor or no specific guidance in others, negative experiences in some reviews)

💰What about pricing?

Prices were considered good, a good value for the quality, and competitive compared to other locations.

🔧Any care tips mentioned?

One review mentioned care for marble tops (handled damaged previously).

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