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UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

The majority of customer reviews for Urban Source Countertops are highly positive, praising aspects such as the professionalism and expertise of their staff (like Penny and Del), the high quality of countertops (particularly granite), the skillful and punctual installation teams, and the excellent customer service experience. Customers consistently recommend the company for their countertop fabrication and installation services, noting competitive pricing and good value for money compared to big-box stores or other providers. Minor isolated issues like communication errors or extra costs are occasionally mentioned but are not representative of the overall customer experience. Reviews highlight granite as a popular and favored material, though other materials like quartz, silestone, and marble are also mentioned.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,silestone,marble,stone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally punctual and timely (e.g., on schedule, quick turn around time), but specific average times are not quantified in the reviews.

📝What are common complaints?

Miscommunication within the office (1 instance),Deposit or additional cut-out costs (mentioned as potential hidden expenses in 1-2 instances),Price increase near the time of installation (attempted),Difficulty finding exact styles (soapstone look-alike in 1 instance)

🛡️What warranties are offered?

10-year warranty is occasionally mentioned, with details often not specified beyond the duration or types of coverage (surface flaws typically covered).

👥How is customer service rated?

Excellent

💰What about pricing?

Priced competitively, unbeatably, below market rate, and often cheaper than big-box stores or similar providers. Value for money is frequently commented on. Occasional mention of additional costs or hidden fees (like cut-out), but overall perception is positive regarding pricing.

🔧Any care tips mentioned?

A specific care tip is mentioned: Avoid using acidic substances on stone surfaces.

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