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New Giant Stone LLC

(4.3)
43 reviews
+1 412-212-3374

New Giant Stone LLC Reviews

Customer reviews for this countertop supplier business highlight a mix of positive and negative experiences. Potential customers can expect a range of materials like granite and quartz, professional and helpful customer service, quality installation, and competitive pricing in many cases. However, complaints about pricing, measurement errors, and installation-related issues are frequently mentioned, alongside variable response times due to high demand. The business is noted for its selection, efficiency, and some customers have reported unresolved issues. Overall, the business appears well-regarded for its quality and service but with significant variability in outcomes.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Up to several weeks, with 3.5 weeks mentioned for installation delivery, though high demand can cause delays.

📝What are common complaints?

Poor pricing or perceived high costs,Measurement errors (e.g., countertop height mismatch),Negative customer service experiences or slow resolution,Unprofessional installation-related behaviors or damage (as reported in a nightmare review),Discrepancies in quotes or pricing during order processing

🛡️What warranties are offered?

Mention of addressing issues (e.g., replacement of short countertop quickly), suggesting possible warranties or guarantees for materials and installation, but no specific details are provided in the reviews beyond general fixes being offered

👥How is customer service rated?

Excellent

💰What about pricing?

Multiple positive references to 'great prices', 'best around', 'unbeatable service', and 'more affordable' compared to other suppliers, with one review highlighting significant cost savings

🔧Any care tips mentioned?

Slow drying time is normal for granite/stone, and instructions on proper maintenance are typically provided during the sales or post-installation process (e.g., waiting for granite to dry before use)

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