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Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

The reviews for Stone City present a mixed but predominantly positive feedback. Most customers highlight exceptional service, professionalism, and the quality of materials and installation for countertops like Taj Mahal, Marble, and various Calacatta and Pearl veined stones, with several praising the company for decades. However, a significant minority express serious concerns, primarily regarding installation errors like inaccurate measuring leading to seams or unbalanced pieces, customer service issues, and receiving products different from previewed samples. Response time for inquiries or services isn't explicitly mentioned. Stone City is noted for its representation (staff like Sara, Kristeen, Ayca, George, Kristen, Kristen, Kristen, Kristen, Kristen) and product variety, but warranty information is not frequently discussed. Feedback on pricing is only offered in passing, often favorably but not critically examined in detail. Finally, while care instructions aren't provided by the company in the reviews, experiences and admiration for Stone City appear inconsistent.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Taj Mahal,Green Pearl,Calacatta,Avonale,Marble,Black Pearl

⭐How is the quality rated?

Mixed - Some Excellent/Good (many positive reviews), some Fair/Poor due to installation issues (shipping/handling mentions vary).

⏱️What is the typical response time?

Not specified. Some reviews imply quick service, but no average time is mentioned or compared.

📝What are common complaints?

Installation errors (inaccurate measuring, seams, pieces left unbalanced, mismatched pieces between orders/locations).,Customer service described as 'HORRIBLE' (poor communication, lack of follow-through).,Inconsistency between sample/showroom product and delivered product (not matching, 'garbage' product).

🛡️What warranties are offered?

A 10-year warranty was explicitly mentioned. No other specific details regarding warranties (product or installation defect cover) detailed in multiple reviews appear consistently.,One review references a 'quality' guarantee potentially linked to installation following standards.

👥How is customer service rated?

Mixed - Highly Recommended/Exceptional (many reviews praise staff), but also described as 'HORRIBLE' (specific complaints highlighted).

💰What about pricing?

Generally positive - Impression of good value or deals secured (e.g., 'cut me a really good deal', 'excellent value' implied by 'over the top', 'excellent price' not explicitly said).

🔧Any care tips mentioned?

No official care instructions were provided by the company in the analyzed collection of reviews.

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