}) }>

UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

Reviews for Urban Source Countertops (also referred to as Artelye in some reviews) highlight predominantly positive experiences. Customers frequently praise professional and efficient customer service staff, precise and timely measurements and installations, especially noting impressive work with granite countertops. The quality of both materials and workmanship is rated very high. While services are often described as competitive, some confusion arises regarding pricing increases or included services mid-process, and a few reviews lament specific communication errors. Granite and quartz are the most commonly mentioned materials.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Reviews mention prompt service, quick turnaround, and errors being resolved by prompt return to the customer. However, initial pricing or quote accuracy can sometimes be questioned.

📝What are common complaints?

Pricing increases mid-process without prior full disclosure or acceptance,Initial miscommunication (e.g., within the office regarding the project timeline or estimate)

🛡️What warranties are offered?

Mentioned in several reviews (e.g., 'Great to do business with a company that does a great job at a good price' implying warranty presence, but specific details are not consistently provided; some reviewers seem aware of warranty terms incident to warranty claims being made)

👥How is customer service rated?

Excellent

💰What about pricing?

Customers frequently note that pricing is competitive, often cheaper than big box stores, and they find good value for money overall. However, some confusion arose from unexpected price increases during the project.

🔧Any care tips mentioned?

No care or maintenance tips were mentioned in the reviews.

Other Countertop Providers in Raleigh

MSI Raleigh

MSI Raleigh

(5)

385 Spectrum Dr Suite 100, Knightdale, NC 27545, USA

Cary Granite

Cary Granite

(4.8)

828 Purser Dr, Raleigh, NC 27603, USA