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Sandman Mason & Stucco Supply

(4.3)
50 reviews
+1 718-333-0900

Sandman Mason & Stucco Supply Reviews

Reviews mention needing to visit the store in person for final pricing on stone jobs, despite availability over the phone at other suppliers. Some products, such as specific brands (MP, LaHambra), are not available. Timely delivery is noted positively in some reviews. However, inconsistent or generic materials, late deliveries, and rude sales staff are frequently cited complaints, alongside an unknown warranty policy.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Natural Stone Slabs (often requires in-person pricing),Brick Materials,Stucco Components,Decorative Elements (e.g., Costume Moldings)

⭐How is the quality rated?

Unknown (Neutral on overall quality of base materials and comparisons; explicit mention of 'cheap and off-branded', lack of known warranty, but also mention of 'top of the line' materials in positive reviews and knowledgeability)

⏱️What is the typical response time?

Average to Good (Delivery noted as timely by some reviewers, but no specific information on immediate service call response times is provided in the reviews)

📝What are common complaints?

Rudeness and unprofessionalism from sales staff,Lack of availability of certain specific products (e.g., MP, LaHambra),Inability to get product color matches simultaneously with purchase,Counterproductive requests policy requiring store visits for pricing on jobs,Generic or potentially lower-quality materials offered,Late or pushed-off delivery promises

🛡️What warranties are offered?

Unknown (No mention of warranties or guarantees offered for either the products or installation)

👥How is customer service rated?

Fair (Mixed feedback: some explicitly praise professionalism, friendliness, knowledge, and accommodation; frequently mentioned are rude, inattentive, and unprofessional staff)

💰What about pricing?

Solicited over the phone; while some find it unbeatable, others find the requirement to visit the store inconvenient; some note difficulty getting prices for stone jobs; comparisons praise unbeatable prices but mention some frustration with specific requests)

🔧Any care tips mentioned?

Unknown (No information on care or maintenance tips for countertops is provided in the reviews)

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