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Block Tops Custom Countertop Surfaces

(3.8)
78 reviews
+1 916-383-4505

Block Tops Custom Countertop Surfaces Reviews

Customer reviews for this countertop supplier business highlight consistently positive experiences with professionalism, timely service, and high-quality craftsmanship. Attention to detail and customer communication are frequently praised, with multiple positive references to the installation process and product quality. Potential customers note that punctuality and expertise are strengths, with the business being recommended strongly based on reliability and service standards. However, one review mentions an instance where a product defect occurred, which was attributed to either a manufacturing or installer issue, and the company was claimed to be unresponsive for warranty claims. Overall, the feedback emphasizes a generally reliable and professional experience, with a focus on quality installation and customer care.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,marble,quartzite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Technicians typically arrive on time or early, with prompt follow-up in case of issues. No specific delays are reported in reviews.

📝What are common complaints?

The most common complaint is related to product defects, specifically a crack or fissure in a quartz countertop. Some customers report delays or challenges in getting warranty claims processed or resolved in a timely manner.

🛡️What warranties are offered?

The business offers a warranty, but coverage details for defects (e.g., cracking) may not always be clear, and there are mentions of unresponsiveness in claim resolution.

👥How is customer service rated?

Excellent

💰What about pricing?

Pricing aspects are not detailed in the reviews, with no explicit feedback on cost-effectiveness; however, the efficiency and service quality are generally well-received when sourced through retailers like Home Depot or Lowe's.

🔧Any care tips mentioned?

Specific care tips were mentioned, including sealing requirements and ongoing maintenance to preserve the countertop condition, particularly for natural stone products like marble.

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