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East Coast Granite of Charlotte - Cornelius

(4.5)
27 reviews

East Coast Granite of Charlotte - Cornelius Reviews

The majority of reviews for East Coast Granite, specifically regarding Dana and her team, are highly positive. Customers praise her customer service, knowledge, responsiveness, and helpfulness. She is described as professional, patient, and instrumental in guiding customers through the selection and ordering process. Installation is consistently reported as smooth, professional, and timely, leading to overall satisfied customers and highly recommended experiences. One review, however, mentions a specific negative experience with a different store location (Mathews) and issues with an individual's responsiveness. There is also a mention of an excellent experience with a different designer (Andrew Lee).

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartzite,quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Very prompt; efficient scheduling mentioned (meeting specific time constraints, quick turnaround, fast communication and service).

📝What are common complaints?

Inadequate support/poor customer service at the Mathews store location,Issues with responsiveness and communication from a team member,Issues with delivery timing

🛡️What warranties are offered?

10-year warranty for quartzite mentioned

👥How is customer service rated?

Excellent

💰What about pricing?

Positive; comments describe value for money (finding best option for budget) and overall good efficiency.

🔧Any care tips mentioned?

Caution when using sharp knives on quartzite,Consult product information regarding care (likely for quartzite/Zodiaq mentioned in a separate interaction context)

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