Granite and Marble Warehouse

Customer reviews for Granite and Marble Warehouse indicate a mix of positive and negative experiences. On the positive side, many customers praise the company's customer service for being knowledgeable, helpful, and professional, highlighting strengths like quality workmanship and pleasant interactions from staff (e.g., Ron, Amy). The selection process is frequently described as easy and informative, with turn-around times for delivery and installation often noted as efficient (e.g., 5-day delivery, quick installations). However, several negative reviews mention issues with the customer service (poor/mediocre), communication failures, problems with installers (language barriers, lack of English skills), installation errors (incorrect materials delivered, scratches during handling, damaged stone), and defective products (cracks, chips). Some customers also report long wait times for follow-up or support. Overall, the supply chain and front-line staff performance appear to be key differentiators in the customer experience.