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MSI Bay Area

(3.8)
150 reviews
+1 510-921-5400

MSI Bay Area Reviews

The reviews reflect a mix of positive and negative experiences at MSI Building Supply. Potential customers praise the wide variety of materials, friendly and helpful staff, beautiful inventory displays, and good selection of countertops like quartzite. However, negative feedback highlights issues with customer service for contractors (especially for pickups), slow response times, long wait periods, inconsistent product quality (particularly for Beton Grey porcelain pavers), potential pricing confusion, and poor management. Overall, the store has a large showroom and good selection but requires patience, especially during busy times. Complaint resolution is considered, and some defect issues have been addressed.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Quartzite,Porcelain Pavers,Hardwood,Flooring,Tile,Indoor/Outdoor Pavers

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Typically slow for pickups and customer interactions, with experiences ranging from pleasant to frustrating.

📝What are common complaints?

Customer service interactions (especially for contractors/hospitality),Long wait times, particularly during peak hours or for pickups,Issues with specific materials (Beton Grey porcelain pavers quality/defect rate),Punitive damages for product issues,Inconsistent staffing and management

🛡️What warranties are offered?

Reviews do not explicitly detail specific warranties, but some mention solving issues internally (not necessarily warranties) and addressing quality defects by replacing materials when solutions are accepted.

👥How is customer service rated?

Unknown

💰What about pricing?

Feedback comments on disparate pricing tiers (inflated retail vs. wholesale/fabricator) but does not explicitly rate the value for money.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the reviews.

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