MSI Boston

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MSI Boston Reviews

Customer reviews for MSI Boston, a countertop supplier, are mixed. Many positive reviews highlight the extensive selection of materials including quartz, granite, marble, and flooring options, the helpfulness and friendliness of staff, and knowledgeable design consultants. Installation quality appears high in numerous accounts. However, some reviews express significant dissatisfaction, primarily regarding staff behavior (rude, unhelpful, dismissive) and occasional complaints about the showroom layout or receiving poor installation services from outside contractors. Overall, the selection and customer service experiences vary considerably between different interactions or locations, but potential customers interested in high-quality countertops and knowledgeable assistance should note these mixed service experiences.

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🌳What countertop materials are commonly used?

Quartz, granite (often specified as commercial-grade), marble, porcelain panels, various flooring options, Blue Pearl granite.

⭐How is the quality rated?

Good to Excellent (Mixed)

⏱️What is the typical response time?

Not Discussed

📝What are common complaints?

Rudeness and poor attitude from staff (especially front desk/initial interaction), installation done by others being unsatisfactory or missed appointments, unwanted sales calls following visits, static electric shock, confusing warehouse layout, poor customer service aligning with specific bad experiences (Heather Hardy incident).

🛡️What warranties are offered?

Not Discussed

👥How is customer service rated?

Mixed, Tending Toward Positive

💰What about pricing?

Generally perceived as 'good' or 'excellent' value for the quality and selection, though one review explicitly mentioned 'high cost'.

🔧Any care tips mentioned?

Not Discussed

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MSI Boston Reviews

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