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ProSource of Charlotte

(4.2)
87 reviews

ProSource of Charlotte Reviews

Reviews highlight positive experiences with customer service and product quality across multiple projects (kitchen remodels, flooring, cabinet selection), noting knowledgeable staff (Thomas, Marc, AJ, Lisa, Thomas Lorme, AJ, Michael, Heather, Suzette, Thomas, AJ, Thomas), a variety of materials sold (EVP flooring, LVP flooring, quartz, Waypoint cabinets, tile, Aristokraft cabinets), and professional guidance. However, some reviews mention negative experiences with inconsistent service, loss of repeat staff (designers, reps), delayed responses, and quality issues with flooring installation, as well as unresolved service problems and potential warranty claim difficulties that may affect potential customers researching reputation and reliability.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Engineered Vinyl Plank (EVP),LVP flooring,quartz,Waypoint

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Inconsistent staff/service quality over time,Loss of repeat staff/designers,Delayed response/service,Pricing confusion (mentioned but not criticized strongly),unknown issues with product installation/falling

🛡️What warranties are offered?

Standard warranties for specific products mentioned (flooring, fiberglass products).

👥How is customer service rated?

Fair

💰What about pricing?

Good value for money mentioned (respecting budgets, good prices), though some pricing confusion was referred to without strong criticism.

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