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Stone City Countertops

(4.9)
80 reviews

Stone City Countertops Reviews

Customer reviews for Stone City Countertops (based on the provided text) generally highlight positive experiences, including high-quality product and service, competitive pricing, professional installation, and excellent customer service, particularly praising Hugo and David. The company is noted for strong recommendations and impressive results, with a wide selection of materials like granite and quartz. However, there is mention of very poor phone service and communication issues in one review, which are the only negative points raised.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Poor customer service and communication via phone,Lack of responsiveness (chasing orders repeatedly, approximately one week wait time mentioned),Slow quoting process (stated that getting a quote took two weeks, due to the requirement to visit the showroom the same week)

🛡️What warranties are offered?

None explicitly mentioned,General satisfaction guarantee communicated by team members (e.g., "good advice... without any problems")

👥How is customer service rated?

Excellent

💰What about pricing?

Priced competitively and found to be the best price, with other reviewers previously "price shopping" and having "the best" experience.

🔧Any care tips mentioned?

No details provided regarding care or maintenance tips for the countertops.

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