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Y&Q Home Plus LLC

(4.3)
73 reviews
+1 412-642-6708

Y&Q Home Plus LLC Reviews

Reviews for Y&Q Home Plus LLC, a countertop supplier, reflect over a decade of customer interaction. The business is frequently praised for high-quality countertops, expert installation, professionalism, reliability, and competitive pricing. Most experiences rank highly on quality and value, with installation lead times typically ranging from 2-4 weeks. However, a small minority of reviews report installation errors, unscheduled delays, and challenges with customer communication, primarily regarding pricing. The business emphasizes high-value offerings, especially granite countertops, is noted for punctual service and straightforward pricing, yet a couple of reviews mention hidden extra charges during the estimation process.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The most frequently mentioned materials are Granite (reported by several reviewers) and Quartz.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Installation lead times are typically described as 'a couple of weeks', '2 weeks', or '4 weeks' for templating and installation based on positive experiences. However, reviews contain reports of installation teams arriving significantly late (up to 3 hours or 2 hours without prior communication) despite the longer initial wait times.

📝What are common complaints?

Late or unannounced arrivals by installation teams, unforeseen installation errors (like cutting countertops incorrectly or pipes in unusual places), and lack of clear communication regarding potential additional costs were mentioned in a few reviews. One reviewer also noted a discrepancy between the initial quote and the final price.

🛡️What warranties are offered?

Explicit warranty details are not specified in most reviews. However, reviews often praise the value, implying assurance of quality. A few mention life warranties or something close thereto as desirable during initial selection.

👥How is customer service rated?

Excellent/Fair: While the core installation and sales service is lauded as professional, helpful, and responsive, some reviews noted communication issues specifically for installation crews.

💰What about pricing?

Almost universally praised as 'great value', 'cheapest', 'best price by far', 'lowest overhead', and 'impossible to beat' compared to competitors like Home Depot or other local businesses. It is noted that while extremely competitive, customers are advised to listen for potential 'holes' in the estimation to avoid unexpected fees.

🔧Any care tips mentioned?

One review mentioned that installation crews returned to drill grommet holes that were not initially properly sized, implying attention to detail during installation. (No general care/rustproofing tips were explicitly provided in the reviews).

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