Creative Surfaces llc

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Creative Surfaces llc Reviews

Reviews for Creative Surfaces predominantly praise the selection and quality of granite countertops, highlighting excellent customer service and the professionalism of sales staff and installers (Juan and Allen). Installations are frequently described as beautiful and timely, with one review emphasizing cost-effectiveness and competitive pricing. However, accounts of customer service range widely, with some describing 'fantastic service' and others citing poor communication, delayed responses, and a feeling of being 'out of the loop'. One customer experienced a fracture in granite countertops three years post-installation and faced issues with reserved slabs being unavailable and replacements falling short. Pricing is often viewed positively as good value compared to local options and one review mentions the yard is a large, visible option.

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🌳What countertop materials are commonly used?

granite

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Quoted as typically quick; communication breakdowns expressed but response times not frequently specified as the issue in negative reviews.

📝What are common complaints?

Poor communication and proactive service (leading customers to feel out of the loop),Reserved slabs or inventory unavailable upon delivery/time of installation, often forced into substitutes,Inconsistency between initial interactions and the actions or service of different staff/support teams

🛡️What warranties are offered?

No specific warranty information is mentioned in the reviews

👥How is customer service rated?

Unknown

💰What about pricing?

Generally praised as competitive, transparent, or offering great value/price. One review comented on the process being lengthy but overall good value, while another mentioned delays not being price-related but costly due to time.

🔧Any care tips mentioned?

Other Countertop Providers in Washington

Creative Surfaces llc Reviews

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