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Magnotti and Son

(3.6)
22 reviews
+1 412-882-5157

Magnotti and Son Reviews

Customer reviews for this countertop supplier business mention positive experiences such as professional installation, skilled workmanship, and helpful staff selection guidance, particularly praising the showroom experience and specific employees like Jake, Bill, Kathy, and Cathy. Negative experiences include poor customer service from managers, rude staff, bad work quality, installation issues, misrepresented capabilities, overselling of materials, and unsatisfactory pricing. The business is noted to offer a variety of materials like granite, marble, quartz, natural stone, and options for fireplace applications.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartz,natural stone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally prompt for scheduling/appointments, specific durations not consistently detailed beyond 'final install scheduled'.

📝What are common complaints?

Poor/Unprofessional customer service (especially from management/staff),Lack of expertise or knowledge,Issues with installation quality/communication during/after installation,Rude employees,Over selling of materials needed

🛡️What warranties are offered?

No specific warranties or guarantees for the countertops or installation are mentioned in the provided reviews.

👥How is customer service rated?

Fair/Fair with strong negative sentiment examples mixed in

💰What about pricing?

Pricing is not explicitly discussed in most reviews, but one reviewer mentions 'good quality stone' suggesting potential value.

🔧Any care tips mentioned?

No specific guidelines or tips for cleaning and maintaining the countertops are provided in these reviews.

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