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MSI Houston

(4.2)
177 reviews
+1 713-570-7000

MSI Houston Reviews

The reviews for MSI Houston primarily highlight a vast and impressive selection of materials including quartz, granite, marble, and Calacatta, along with generally positive customer service experiences where associates are described as knowledgeable, helpful, and friendly. The showroom environment is frequently complimented for its cleanliness, organization, and the ability to see full slabs, aiding visualization of the final product. MSI is also noted for professional delivery services, with courteous delivery personnel. However, a negative review points to issues with warranty support for both the product and installation.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,marble,calacatta,porcelain tile,quartzite

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Generally praised for prompt attention and responsiveness, with no explicit negative comments on speed.

📝What are common complaints?

Warranty claims not honored by MSI or the installing partner (Chic floors).

🛡️What warranties are offered?

Specific brands like Calacatta Miraggio Coves are mentioned, but individual warranty information is not detailed in most reviews. A review highlights a failed warranty claim.,Installation work is associated with entities potentially linked to MSI like Chic floors.

👥How is customer service rated?

Excellent

💰What about pricing?

The quality and variety are emphasized, suggesting perceived good value for the offerings, but no explicit direct price comparisons or 'cheap' labeling were mentioned in positive reviews. A negative review focuses on poor warranty handling more than pricing.,Cleanliness and organization are noted as distinct and valuable elements.

🔧Any care tips mentioned?

Island and countertop material matching techniques are briefly mentioned.,Free samples are available.

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