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The Floor Store

(4.3)
44 reviews
+1 415-262-4243

The Floor Store Reviews

Reviews mention various countertop materials (including granite, quartz, quartzite) and flooring materials (such as wood, laminate, LVP/tile), highlighting positive aspects like quality, design consultation, and installation, alongside concerns regarding pricing variability and installation errors. The business operates retail stores in locations like Geary Blvd and Sutter St Floor Stores in San Francisco.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,quartzite,Premium Hardwood Floors,LVP,laminate

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Generally prompt; examples include quick scheduling, same-day offers, immediate follow-ups, arrival as promised. One complaint mentions delayed correction (short delivery, reordering), while backorder durations are not explicitly detailed.

📝What are common complaints?

Poor installation quality (broken tiles, incorrectly installed boxes, flooring that appeared defective after purchase, potential installation delays/poor follow-up),Issues related to specific product performance (e.g., premature discoloration)

🛡️What warranties are offered?

Not explicitly mentioned to any significant extent during the review period.

👥How is customer service rated?

Mixed; multiple examples of excellent service personnel but one report of very poor service experience, and some notes about the sales process potentially having elements of high-pressure selling.

💰What about pricing?

Positive reception for 'good prices' in some contexts. However, there is a strong comment warning about potentially high-pressure sales tactics and prices varying based on the salesperson.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops or flooring were mentioned across the reviews.

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