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UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

The reviews for Urban Source Countertops/Arteyle primarily highlight a generally positive customer experience, emphasizing strengths in customer service, professional installation, granite selection, efficiency, and competitive pricing. Potential customers should note the satisfaction expressed with staff knowledge and helpfulness, though some mention concerns related to pricing adjustments, certain aspects of service costing extra (like cut-out fees), and a rare, isolated negative experience unrelated to core product/service quality. Material options include granite, quartz, and Silestone, with no explicit mention of a price range.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,silestone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Information not readily available or specified in most reviews, but customer service is frequently praised.

📝What are common complaints?

Expectation that certain fees (e.g., cut-out) might be included in the main price.,Unfavorable pricing adjustment during the process (predatory/deceptive mentioned in one specific review).,Occasional communication or miscommunication within the office (miscommunication incident).

🛡️What warranties are offered?

Reviews do not specify the details or length of warranties, but the general quality and satisfaction suggest they are provided.

👥How is customer service rated?

Excellent

💰What about pricing?

Competitive pricing.,Good value for money.,Prices often lower than competitors or big-box stores.,One review notes an unexpectedly high price increase.

🔧Any care tips mentioned?

Mention of potential sensitivity of certain surfaces (like cherry wood tops) to specific cleaners (e.g., vinegar/windex/more common cleaners) like acid-based cleaners.

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