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NSI Stone Trading

(4.5)
17 reviews

NSI Stone Trading Reviews

The reviews highlight a mixed experience with the countertop supplier. On the positive side, customers praise the wide selection of materials, particularly stone, the expertise and helpfulness of staff (especially Dan and Jessica), good installation times, clear warranty terms, and value for money. Some reviews also include care instructions from staff. However, negative reviews point to inconsistent service quality, potential issues with material delivery (like quartzite being replaced with marble), unprofessional behavior from management, delays in follow-up, billing confusion, and contract concerns. While the selection and product quality are generally well-received for some, others report bad experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartzite,stone

How is the quality rated?

Unknown

⏱️What is the typical response time?

Varies (Generally timely, but slower response mentioned in one negative review)

📝What are common complaints?

Inconsistent service quality,Material substitution or unmet expectations (quartzite replaced with marble),Billing confusion or disputes,Poor follow-up or delayed responses from management,Contract concerns

🛡️What warranties are offered?

Defects guaranteed for 10 years,Resurfacing guaranteed for 1 year

👥How is customer service rated?

Unknown

💰What about pricing?

Mixed feedback. Some mention excellent or reasonable pricing, while others note higher prices but generally acceptable value for the product and service.

🔧Any care tips mentioned?

Recommended to check about sealing requirements for some stone types and to avoid abrasive cleaners.

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