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Stone Warehouse USA - Orlando

(4.7)
83 reviews

Stone Warehouse USA - Orlando Reviews

Customer reviews highlight a generally positive experience with Stone Warehouse, particularly praising its extensive selection of natural stone and quartz, the helpfulness and knowledge of the staff (especially Gabriel), and the quality of customer service and installation noted in many reviews. While the selection and customer service are frequently complimented, there is also mention of excellent warranty coverage. Conversely, some reviews point towards unsatisfactory customer service experiences. Overall, the reviews suggest a well-regarded supplier with a wide product range and generally capable installation and customer service personnel, though individual experiences with customer service varied.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Sion Stone (specific stone recommended),Quartz,Natural stone (general category),Slabs

How is the quality rated?

Excellent

⏱️What is the typical response time?

Not consistently measured or mentioned, but staff interactions appear timely based on described experiences.

📝What are common complaints?

Poor customer service (hostile, rude, dismissive staff encountered in at least one instance).

🛡️What warranties are offered?

StoneGuard® Lifetime for installation/subsurface defects (mentioned in the excellent review).

👥How is customer service rated?

Excellent (most reviews praise customer service, though one confirms a negative experience exists).

💰What about pricing?

No specific pricing or value for money comments were found in the positive reviews. The negative review does not mention price. The excellent review confirms the quality is excellent for the price.

🔧Any care tips mentioned?

Not mentioned in these reviews.

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