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Troy Granite

(4.7)
142 reviews
+1 412-446-1060

Troy Granite Reviews

Customer reviews for this countertop supplier highlight consistently positive experiences with good quality installation, professional and helpful customer service, and fair pricing, resulting in high satisfaction rates among buyers. Potential customers should note favorable feedback regarding craftsmanship and overall value. One specific issue regarding improper seam installation on a countertop was mentioned. Response times, particularly for installation, are noted as very fast in several reviews.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Very Fast

📝What are common complaints?

Installation seams were mentioned as a potential issue (described as 'a complete disaster' in one instance, though the primary focus was the quality and appearance).

🛡️What warranties are offered?

Warranties or guarantees were mentioned, generally positively in the context of ensuring installations like 'no seam' results meet expectations (though specific details were not provided).

👥How is customer service rated?

Excellent

💰What about pricing?

Fair, good, transparent, and in some instances, cheaper than competitors or than expected for the quality received, offering good value for money. Skepticism about pricing was overcome by in-person experience or comparison. One review highlighted being 'beat all others in price' and receiving a discount for the second countertop purchase demonstrating loyalty bonuses potentially. Overall, value for money is frequently mentioned as a positive aspect. / Other reviews also explicitly note 'Excellent work and exceptional service.',Exemplifying this excellent service are reviews praising Lisa (Sales Associate) and other team members for being 'phenomenal', 'great', 'professional', and 'phenomenal'. High levels of customer care are consistently noted. One review states it's hard to get upset after 'an absolute fantastic experience'.,A third highly positive review specifically mentions the sales experience was 'very easy' and the pricing was 'transparent and fair for the quality delivered'. A fourth review highlights the staff as 'very friendly and knowledgeable but not pushy'. High satisfaction with the customer service experience is a common theme across multiple testimonials. One review explicitly states they would 'not just assume every granite place is the same, I have seen differences' implying a favorable comparison to competitors. One customer experienced service 'Extremely happy with the service provided by Troy Granite'. Another review praised the service as 'Extremely happy', 'professional', and 'patient'. Lisa's accommodating nature during a stressful process was highlighted, making selection 'fun, easy, and efficient'. A very satisfied customer called it an 'A++' experience for their third purchase emphasizing loyalty. One customer noted their selection stood out 'as the best' and specifically appreciated 'they didn't pressure us'. The company was recommended implicitly by neighbors and found via word-of-mouth ('walked in one day because our neighbors recommended them').

🔧Any care tips mentioned?

None mentioned in the reviews.

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