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BKG Design

(4.4)
80 reviews
+1 412-886-0770

BKG Design Reviews

These customer reviews for BKG Designs highlight a mix of positive and negative experiences. Potential customers note a range of countertop materials like quartz, solid surface, granite, marble, and laminate, suggesting a variety of options are available. Customer service appears to be generally praised as knowledgeable, responsive, and friendly, but experiences can vary significantly depending on the individual designer and project team. Installations are frequently mentioned as being completed on-time or efficiently handled, but some reviews mention issues with the installers (quality or attitude) and high material or installation costs. A 10-year warranty or guarantee seems commonly offered for materials, and maintenance tips specifically for cleaning quartz were mentioned once. Overall, the feedback indicates a range of experiences with the company, from very positive to critical concerns.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz, solid surface, granite, marble (granite often 'looked nothing like the picture'), laminate.

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Prompt/Quick (via phone or email) for customer service staff/designers, as mentioned in several positive reviews.

📝What are common complaints?

Inconsistent quality/installer performance, installers creating damage or being dishonest, higher than expected material prices or project costs, service delays and poor follow-up, mismatch between product sample/selection and final installed result (like granite looking different).

🛡️What warranties are offered?

10-year warranty or guarantee on materials (mentioned by some reviewers; one also mentioned a lifetime warranty or guarantee).

👥How is customer service rated?

Unknown

💰What about pricing?

Prices are perceived by some as high or expensive; however, some reviews note the perceived value is good, especially when considering installation included.

🔧Any care tips mentioned?

One review advised a quick cleaning process for quartz.

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