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Granite Expo - Emeryville

(3.4)
133 reviews
+1 510-652-8882

Granite Expo - Emeryville Reviews

Based on customer reviews, Granite Expo is known for its selection and common practice of full-size slab preview. Installation is often praised for being swift and efficient, but customer service experiences vary significantly with several customers reporting poor service, inadequate communication, and instances of racial discrimination. Material quality is generally viewed as good.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,White quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast, with comments on quick installation.

📝What are common complaints?

Rude or unhelpful customer service,Language barriers,Racial discrimination,Poor product quality or defects,Inaccurate or delayed product fulfillment

🛡️What warranties are offered?

No specific warranty is mentioned in the majority of reviews. One review discusses a defect and a solution involving potential replacement, but no formal warranty details are provided or discussed in the context of the response time or guarantee. The review states: 'Their solution? We pay to uninstall the vanity, transport the whole unit back to them and then MAYBE they'll give us a replacement...'

👥How is customer service rated?

Poor

💰What about pricing?

Prices might be fair with good value for certain selections.,No explicit negative feedback about pricing.,Prices are mentioned as fair or economical in some reviews.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops are mentioned in the reviews.

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