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Granite Outlet, Inc.

(3.3)
101 reviews
+1 916-368-1868

Granite Outlet, Inc. Reviews

Reviews for this countertop supplier business are mixed. Customers frequently praise the quality of the countertops and installation shown in their photos, the professionalism and helpfulness of certain staff members, and competitive pricing, particularly for granite. However, numerous complaints highlight issues with customer service (cited as a major weakness by multiple reviewers), installation delays that caused waiting, and extra fees placed on orders without clear initial quotes. Material selection sometimes caused problems when actual delivered materials did not match quotes or expectations.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,laminates,marble,quartz

⭐How is the quality rated?

Unknown (Positive for Countertops, Negative for Installation)

⏱️What is the typical response time?

Poor (Installation delays causing entire day waiting reported frequently)

📝What are common complaints?

Poor customer service,Installation delays with excessive waiting,Unexpected or high extra fees charged during or after ordering,Material discrepancies (signed for one material but received another)

🛡️What warranties are offered?

Installation may not come with a guarantee (not confirmed in text details, typically discussed on a case-by-case basis)

👥How is customer service rated?

Unknown (Mixed feedback: excellent in some cases, poor or fair/rude in many others)

💰What about pricing?

Generally perceived to offer competitive or low prices (e.g., 'best prices', 'approx 50% cheaper'). However, customers concerned with value often note extra fees added during the process or lower quality materials resulting from the lower price point.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews discussed.

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