The Countertop Factory Inc

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The Countertop Factory Inc Reviews

Customer reviews for Countertop Factory primarily highlight positive experiences with the company's staff, professionalism, installation quality, and customer service. Reviews frequently mention friendly, knowledgeable, and excellent communication from staff, meticulous and high-quality installation, and the selection process. While the specific materials installed vary, granite, quartz, and Silestone are prominently mentioned. Positive feedback also notes good value for money and competitive pricing. Though fewer complaints are noted, some reviewers mention a minor product defect being resolved and an initial issue with a third-party stock delay (not factory-related). Basic care instructions were provided by the installation team when necessary.

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🌳What countertop materials are commonly used?

granite,quartz,silestone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally prompt and smooth processes were reported. Specific delays were attributed to third-party stock or minor product defects after installation.

📝What are common complaints?

One instance of a minor product defect that was resolved by replacement.,A third-party stock issue (not Countertop Factory-related) delayed one project.

🛡️What warranties are offered?

Multiple reviews mention that warranties are typically covered by the countertop material manufacturer, often collaborating with these warranty providers to pass through applicable guarantees.

👥How is customer service rated?

Excellent

💰What about pricing?

Several reviewers explicitly mentioned the pricing as reasonable and competitive.

🔧Any care tips mentioned?

One reviewer received specific instructions from the installers during a post-installation mark issue resolution.

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The Countertop Factory Inc Reviews

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