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USA Stone and Marble

(4.7)
31 reviews
+1 615-383-7585

USA Stone and Marble Reviews

Customer reviews for USA Stone highlight positive experiences with its customer service, product selection, installation quality, and warranties, particularly praising team members like Robin, McKenzie, and Daryl. The business appears to offer a comprehensive range of countertop services, including fabrication, custom orders, and integrated services (e.g., sink installation and care tracking). A strong majority recommend the company for excellent results, though some reviews mention higher price points or specific instances of unexpected expenses/cost increases. While selection and customer service receive consistent high marks, the business reputation is dominated by positive testimonials.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Marble,Quartzite,Quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Quick

📝What are common complaints?

Unexpected cost increases often due to change orders requiring additional payment.,Potential for rude manager (Darryl) potentially overriding office staff, impacting experience unless specific outcomes are desired.

🛡️What warranties are offered?

Lifetime warranties are frequently mentioned as part of the offerings.

👥How is customer service rated?

Excellent

💰What about pricing?

Generally perceived as fair and competitive pricing upon initial engagement.,Some feedback indicates that actual costs can escalate through change orders for customizations, potentially leading to unexpected expenses, or that services (like yard fabrication) may be more expensive than initially quoted.

🔧Any care tips mentioned?

Maintaining countertops requires appropriate sealing and specific cleaning products to avoid damaging the surface.

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