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Brooks Custom

(4.4)
14 reviews
+1 914-666-2029

Brooks Custom Reviews

Brooks Custom receives positive reviews for its quality craftsmanship and service, particularly for walnut and teak countertop projects, with customers praising smooth processes, beautiful results, and delivery times (typically 2-4 weeks). While installation quality is celebrated, some reviews mention issues such as delayed response times, insincere sales interactions, and instances of unsatisfactory installation work. The company offers a lifetime warranty against defects for walnut and teak countertops, though quality of work remains a concern for some.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

teak,walnut,butcher block

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Slow to Moderate (specifically mentioned in negative reviews)

📝What are common complaints?

Poor installation quality,Inattentive sales staff/service,Slow response times,Issues with warranty claims despite lifetime offer

🛡️What warranties are offered?

Lifetime warranty (specifically for walnut/teak countertops against defects)

👥How is customer service rated?

Fair

💰What about pricing?

Mixed; some found pricing reasonable/good value despite others not specifically commenting.

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