MSI Houston

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MSI Houston Reviews

Customer reviews for MSI as a countertop supplier highlight its extensive selection of materials (including Calacatta Miraggio, quartz, granite, marble, quartzite, porcelain tile, and flooring), generally friendly and knowledgeable staff, and customer-focused service (e.g., offering samples and delivery). Several instances of positive customer service and product quality are mentioned, while one review raises concerns about warranty support for a specific product failure. MSI Houston has different locations with varying customer access policies (one requires builder/contractor status for entry, while another allows public visits with free samples).

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🌳What countertop materials are commonly used?

quartz,granite,marble,quartzite,Calacatta Miraggio,porcelain tile

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Generally quick and efficient responses from staff and sales representatives.

📝What are common complaints?

Issue with product warranty and perceived lack of responsibility from both MSI and the installer regarding a crack (quartz countertop failure).

🛡️What warranties are offered?

Warranty is mentioned for products (though its enforcement in a specific case is negative).

👥How is customer service rated?

Excellent

💰What about pricing?

No specific feedback on pricing or value for money is provided across the reviews, although multiple sources mention a 'great deal' or 'variety' without commenting on cost directly.

🔧Any care tips mentioned?

Emphasis on cleaning with appropriate products and protecting surfaces.

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MSI Houston Reviews

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