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Stone Source, Inc

(4)
137 reviews
+1 763-540-9000

Stone Source, Inc Reviews

Customer reviews indicate high satisfaction with the product selection, particularly noting large slabs of stone, quartz, and quartzite. Several reviews praise the helpfulness and responsiveness of staff like Stacy, Stacey, Kari, and Sarah, as well as smooth project management and installation experiences. Counterpart tops for use with sinks, laundry areas, and bedrooms have been also been mentioned. However, a few reviews (notably #7, #18) express dissatisfaction with customer service and the overall experience.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

marble,quartz,quartzite

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Reviews indicate that customer service representatives are sometimes described as responsive (e.g., helpful and quick replies), but the lack of follow-up or thank you in a couple of reviews (#7, #7; #7) suggests inconsistent communication.

📝What are common complaints?

Staining on quartzite countertops edges (#3),Poor installation quality (#1,8),Disastrous experience due to errors or lack of resolution (#7),Inconsistent customer service and follow-up (#7),License plate number associated with a negative experience (#7)

🛡️What warranties are offered?

Feedback mentions that staining issues were discovered after two years (#3), suggesting potential defects, but specific, standard warranty details were not consistently documented in positive reviews or clearly stated in negative ones.

👥How is customer service rated?

Unknown

💰What about pricing?

One review (#9) mentions the quartzite was priced reasonably, while another (#20) described the company as 'not the cheapest but well worth the money'. Pricing discussions were handled by sales personnel (e.g., Zach #20).

🔧Any care tips mentioned?

In the reviews provided, no dedicated care tips for countertops were mentioned.

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