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UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

Based on numerous positive customer reviews, Urban Source Countertops and Artelye (potentially the same entity) are perceived as offering good to excellent service and quality installation for granite and quartz countertops. Potential customers frequently highlight professional installation and helpful customer service, with overall pricing considered competitive or good value. Some reviews mention longer response times, particularly when involving scheduling or pricing adjustments, although many service calls are completed promptly. A handful of reviews raised concerns about unexpectedly high pricing or specific service issues, but these are not the predominant sentiment. The company appears to have capabilities for fabricating and potentially renovating countertops, and installation is often praised. Overall, the reviews indicate a strong reputation for quality and service.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, Quartz, Silestone are frequently mentioned or recommended materials.

⭐How is the quality rated?

Excellent (Most reviews praise the quality and installation highly. One review during an error correction noted professional service)

⏱️What is the typical response time?

Most reviews note prompt service calls and timely completion of orders/installations. One review mentions almost 2 weeks for a measurement, and another expresses concern about longer initial response times but does not detail average time.

📝What are common complaints?

The most common complaints mentioned involve pricing, specifically price increases due to cost changes being discovered later, and the desire for pricing to be more transparent or include certain features (like cut-out fees).

🛡️What warranties are offered?

Reviews mention warranties implicitly (quality, installation, and price) but do not detail specific warranty periods or guarantees. One reviewer notes a 20-year warranty exists but they no longer see it in quotes, suggesting its prominence may vary.

👥How is customer service rated?

Excellent (Overwhelmingly positive feedback regarding staff helpfulness, knowledge, responsiveness, and overall customer service experience throughout the process).

💰What about pricing?

Customer feedback on pricing is mixed. Some explicitly mention being impressed with the low cost and unbeatable prices. Others critique the high cost, which is seen as high for the type of job (renovating after a flood). The most significant recurring pricing feedback is the occurrence of unexpected price increases during the process, which caused concern. Several reviews state the pricing as more competitive or better than big box stores.

🔧Any care tips mentioned?

Mention is made of fuming care products being recommended by one reviewer, suggesting that maintenance tips are provided, but no universal or specific care instructions for different materials are detailed in multiple reviews.

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