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Creative Stone, Inc.

(4.2)
27 reviews

Creative Stone, Inc. Reviews

The reviews for Creative Stone cover a range of customer experiences. Customers were generally pleased with the company's customer service, highlighting helpful personnel like Kim, Debbie, Dimitri, and Hilary. The fabrication and installation processes were frequently described as accurate, smooth, and high-quality, with staff demonstrated to be knowledgeable, patient, and professional. The company handles various projects, including kitchen countertops, vanities, fireplaces, and hearths. Potential customers should be aware that Creative Stone utilizes common materials like soapstone and Cambria, and maintains staff presence on-site (measurements). However, some negative feedback mentions pricing and deposit concerns, a sink detachment issue, and rare reports of rude service or refund delays.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Soapstone,Cambria,Natural Stone

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally quick. Some users noted rapid service and response, while one reported a very long delay for a refund.

📝What are common complaints?

Pricing concerns (potential price gouging, 'card upcharge'),Deposit retention (if chosen material wasn't in stock),Refund delays (approximately 5.5 months for testing described),Rare instances of rude service or negative driver behavior

🛡️What warranties are offered?

No explicit warranty information is provided in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Reasonable pricing mentioned when items are in stock.,Potential for price increases if payment is not made by card.,Reports of potential price gouging and deposit issues.

🔧Any care tips mentioned?

No care or maintenance tips are mentioned in any of the reviews.

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