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East Coast Granite of Charlotte - Design Center

(4.6)
101 reviews

East Coast Granite of Charlotte - Design Center Reviews

Reviews for East Coast Granite indicate a generally positive experience for many customers, praising design consultants like Janice and Stuart Rosen for their knowledge and assistance, the quality of quartz and granite countertops, and excellent installation service. Positive feedback also mentions responsive and accommodating customer service, fair pricing, and fast project completion. However, some reviews highlight significant problems, including unsolicited layout changes, improper handling causing damage to cabinetry, unresponsive service representatives, unmet quote timelines, and communication breakdowns during the project leading to delays or errors.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz and Granite are frequently mentioned materials for countertops. Specific quartz types like ET Calacatta Gold Quartz were noted.

How is the quality rated?

Excellent, Good

⏱️What is the typical response time?

Response times vary significantly, with some reviews praising promptness and others mentioning delays of several days in receiving quotes or follow-up

📝What are common complaints?

Layout changes made without customer consent; Damage to cabinetry or countertops during installation (scratches); Difficulty reaching or unresponsive sales representatives; Failure to receive or communicate quotes in a timely manner; Delays or failures in completing the project/installation; Communication breakdowns with installers.

🛡️What warranties are offered?

Mention of a 'Care Note' provided for quartz maintenance, which could be considered a basic care warranty or guarantee. Some reviews imply manufacturer warranties as standard.

👥How is customer service rated?

Unknown (Very Mixed)

💰What about pricing?

Generally positive feedback about fair pricing and good value for money, with one overly enthusiastic reference to 'prices'.

🔧Any care tips mentioned?

A 'Care Note' is mentioned, detailing cleaning instructions for quartz, which serves as a maintenance tip.

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