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Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

Customer reviews for Stone City, a countertop supplier, reflect a mix of highly positive and negative experiences. Positive feedback highlights professionalism, quality of materials and installation, prompt delivery, and excellent customer service from staff members like Kristeen, Sara, and Ayca. Negative reviews mention issues with installation (e.g., incorrect measurements, product defects, delays), product mismatches, and overall poor service in a few cases; one reviewer expressed regret for conducting business with the company. Stone City has been in operation since 1995 and offers a wide range of materials, with options like Tajmahal Marble, granite, and quartz frequently noted in positive reviews. Complaints and service issues typically do not appear to be formally addressed in the feedback provided.

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Additional Information

🌳What countertop materials are commonly used?

Tajmahal Marble,Granite,Quartz

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Multiple reviews mention fast delivery or short resolution times for orders or consultations (e.g., 'super-fast delivery'), with no general reports of significant delays being a common theme across positive reviews. Negative reviews often focus on installation issues rather than delivery timeliness.

📝What are common complaints?

Incorrect product measurements leading to installation problems or additional seams,Installation errors, including safety hazards like pieces left unsecured or misaligned,Mismatched or defective materials upon delivery,Poor customer service or lack of responsiveness in specific instances,Overcharging or unexpected costs mentioned in some complaints

🛡️What warranties are offered?

One reviewer mentioned a 'guarantee' for the product.

👥How is customer service rated?

Good

💰What about pricing?

Prices are sometimes noted as high while other reviews mention receiving a good deal, occasionally with references to overcharging; overall, feedback on value is mixed.

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in the reviews.

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