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The Stone Collection - Salt Lake City

(4.4)
16 reviews
+1 801-875-4460

The Stone Collection - Salt Lake City Reviews

Reviews highlight a combination of positive and negative experiences with The Stone Collection as a countertop supplier. Positive aspects include a strong reputation for quality, professional installation, fast and responsive service, an extensive and inspiring inventory of materials, and excellent customer service. Criticisms involve inconvenient visiting hours, limited staff availability sometimes, pricing transparency challenges, and variability in customer service experiences. The business clarifies they act as a slab yard primarily supplying fabricators rather than selling directly to consumers.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The reviews mention various materials including granite, quartz, marble, quartzite, Dolomite, and quartz (Q-Crete).

⭐How is the quality rated?

Excellent (based on recurring praise for quality work and installation).

⏱️What is the typical response time?

The reviews generally indicate very fast response times (ranging from immediate reassurance when payments are late to suggesting customers can spend days looking at slabs due to size). However, one review implies there might be long waits during non-peak hours (only one customer waited 45 minutes before being attended to).

📝What are common complaints?

The main complaints mentioned are inconvenient visiting hours (letting customers wait) and poor transparency regarding pricing information.

🛡️What warranties are offered?

No specific details or mentions of warranties or guarantees for the countertops or installation are provided in the reviews.

👥How is customer service rated?

Excellent (consistently praised across many reviews, except for isolated comments about unhelpful instances or long wait times, but these are the exception).

💰What about pricing?

Mixed or neutral feedback regarding pricing. Some customers praise the value but are waiting for specific pricing information. Another review notes a lack of clear pricing information directly at the yard.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are explicitly mentioned in the provided reviews.

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