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UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

The reviews for this countertop service provider highlight a consistent pattern of positive experiences, particularly praising the quality of installation and craftsmanship. Customer service across departments appears generally praised as helpful and knowledgeable, with many reviews recommending the company for granite and stone countertops. Price comparisons favourably against big-box stores and other local providers, suggesting good value. Most reviews report positive outcomes post-installation. Potential issues mentioned by some customers include service delays on larger jobs and unexpected cost increases. Detailed care instructions appear frequently mentioned by installers based on the material type.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,stone,soapstone,Silestone,marble,laminate,wood

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Typically professional, timely service requested, but larger projects like full kitchen remodels can take 3-6 months from start to finish. Some quotes offer appointments scheduled the same day or within a short timeframe.

📝What are common complaints?

Unclear pricing (hidden fees/driver charges), unexpected service cost increases after deposits, communication issues during order processing, installation scheduling difficulties on short-notice or after previous work.

🛡️What warranties are offered?

More specific warranty details are not discussed in these reviews. However, installation is repeatedly noted as correct, professional, and skillful. Terms like 'lifetime warranty' or guarantees against defects are implied but not explicitly confirmed here.

👥How is customer service rated?

Excellent

💰What about pricing?

Strongly portrayed as cost-effective and competitive, better value than big-box stores and some local providers. Often considered reasonably priced and delivering good or excellent value for the materials and installation.

🔧Any care tips mentioned?

Yes, various installers frequently advise on product care, mentioning specific products to use and avoid for certain materials like stone. Purchasers are expected to receive instructions to ensure longevity.

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