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Kitchen Cabinet Factory Outlet

(4.7)
27 reviews
+1 412-882-8800

Kitchen Cabinet Factory Outlet Reviews

Reviews for Kitchen Cabinet Factory Outlet (described using the name KCFO or KCFC) focus primarily on positive experiences. Multiple customers cite satisfaction with staff members like Sarah, Artillio, and Stephanie, commending their knowledge, helpfulness, and communication. The selection of cabinets and quality of materials and installation are often praised, with customers noting faster or better service than big-box retailers like Lowe's or Home Depot, and receiving recommendations for practicality. A single review mentions an isolated incident of a cabinet door being ordered the wrong size and incorrectly blamed by staff. No direct negative ratings or comparisons are evident except this one unhappy experience. The Sawmill Run location gets mentioned, and pricing is acknowledged but largely viewed positively.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

No specific countertop materials are directly mentioned in the reviews. The focus is generally on cabinets (style, quality, selection), sinks, and appliances.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

No specific average response time for service calls is mentioned in the reviews. Only one review mentions delays related to an unexpected event (water leak) and a previous COVID-related installation delay.

📝What are common complaints?

The only complaint mentioned is an isolated incident where an ordered cabinet door (likely unrelated to countertops) was sent the wrong size, and this error was alleged to be in the customer's bill of sale, with the staff failing to acknowledge fault.

🛡️What warranties are offered?

No specific details about warranties provided by the business are mentioned in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Pricing is generally viewed positively, with one review calling it the 'best price' and others implicitly comparing favorably to high-end big-box stores (noting 'Much better than Lowes or Home Depot') and finding the customer service 'incredible personal, patient customer service' alongside prices.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops are mentioned in any of the reviews.

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