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ProSource of Charlotte

(4.2)
87 reviews
+1 704-275-3536

ProSource of Charlotte Reviews

The reviews highlight several positive and mixed experiences with ProSource, primarily a Charlotte-based supplier offering various products including countertops (though specifics are sparse, mentions include EVP flooring, Waypoint cabinets, and potentially LVP/LVP for floors), kitchen and bathroom finishes, and installations. Emphasis is placed on knowledgeable sales representatives (Thomas, Marc, AJ, Todd) and the quality of products/selection in some cases, including installation services (mentioned for cabinets handled by Waypoint). However, some reviews express significant dissatisfaction with service quality, responsiveness, and follow-through, citing issues with fabrication accuracy, quote adherence, slow dispute resolution, and personnel turnover.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

EVP (Engineered Vinyl Plank) flooring,LVP/LVP (Luxury Vinyl Plank/Luxury Vinyl Tile),Tile,Cabinets (specific brand: Waypoint mentioned),Backsplash,Countertops: No specific names conclusively mentioned, though suspicions arise regarding discrepancies between samples/quotes and final products,Flooring (engineered flooring)

⭐How is the quality rated?

The quality rating is Mixed: Positive intent of offering quality products is evident from comments like 'material is amazing' and positive descriptions of finishes. However, reviews describe customer interactions for fabrication/quantity and project discrepancy resolution issues (e.g., flooring delivered incorrectly, differing shipments), indicating inconsistent or flawed quality control/fabrication processes. Based on this, a rating of 'Fair' reflects the documented inconsistencies.

⏱️What is the typical response time?

No reviews directly provide a numerical response time for service calls, although significant customer frustration is documented regarding slow responses and escalated issues (i.e., waiting months for regional manager follow-up) suggesting potential delays in service resolution.

📝What are common complaints?

Inaccurate fabrication (countertops/flooring delivered improperly or incorrectly),Pricing discrepancies (items missing as quoted, incorrect quantity shipped),Poor responsiveness/service (slow follow-up, unresponsiveness to rounds of feedback/questions)

🛡️What warranties are offered?

No explicit mention of warranties provided by the company in the entirety of the reviews is evident.

👥How is customer service rated?

The customer service rating is Primarily Poor: Significant negative reviews strongly criticize service quality, lack of responsiveness, poor follow-up, and personnel changes. Positive reviews praise specific sales representatives and installation teams (e.g., Waypoint cabinets handled well by Sam) but these factors contribute to overall sentiment rather than a universally excellent rating. Given the weight of negative feedback about service, the most appropriate rating is 'Poor'.

💰What about pricing?

Varied feedback: Some purchases were described as 'prices [being] good' (AJ's review). One review references a 'respectable [high?] price'. One positive review (JD's partially positive) notes no issues with pricing fairness relative to quality, but doesn't explicitly confirm 'good value'. Inconsistency exists regarding quotes/fabrication resolution rather than the initial pricing itself in positive reviews, though negative reviews mention pricing issues due to discrepancies. Overall pricing implication is generally positive where service failures didn't occur, but no clear consensus on 'value for money' based solely on the provided snippets.

🔧Any care tips mentioned?

No maintenance or care tips for countertops are mentioned or recommended in any of the reviews.

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