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Stone City

(4.3)
98 reviews
+1 773-533-9806

Stone City Reviews

Customer reviews for this countertop supplier highlight primarily positive experiences with the company and its team members (like Sara, Kristeen, and the owner/Kristeen), praising professional staff, good product selection, quality installation, and efficient service. The business is noted for its longevity (since 1995) and customer service. Materials mentioned include various types of stone (like granite, marble, quartz, soapstone) and specific finishes like Tajmahal Gold Quartz, with some positive mentions of pricing and deals for large projects. Common negative experiences cited include instances of potentially poor installation (measurement errors, quality issues, liability for damaged product) and occasional mismatches or delays, though these do not appear to represent the most common occurrence overall.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz (often referred to generically or by name like Tajmahal Gold Quartz),Stone (various types, specifically granite, marble, quartz, soapstone mentioned),Specific StoneCity products or brands

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Typically Prompt with some reported exceptions (like delays in delivery or replacement pieces)

📝What are common complaints?

Poor installation (incorrect measurements leading to seams or safety hazards),Billing/billing errors (overcharging),Delayed delivery or shipping issues,Mismatch between product ordered/pictured and final product

🛡️What warranties are offered?

No specific standard warranties offered by the business itself were clearly mentioned in the reviews.

👥How is customer service rated?

Generally Good

💰What about pricing?

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🔧Any care tips mentioned?

Proper care instructions were mentioned as part of the provided information (Example: 'Sara from Stone City provided info on proper care'.)

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