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UrbanSource Countertops

(4.5)
57 reviews
+1 919-879-2091

UrbanSource Countertops Reviews

Repetitive positive reviews of Urban Source Countertops highlight excellent quality of countertops, professional installation, and knowledgeable customer service. Customers consistently praise the company's helpful staff, timely execution, and competitive pricing compared to big-box stores. While softer stone maintenance tips are mentioned in isolation, no general company-wide tips are repeatedly covered. Minor complaints occasionally surface related to delays (shipping, charge increases) or specific service add-ons (like cutout cost), but the overall sentiment is highly favorable regarding the quality of the work and experience.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,silestone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Response times are not consistently measured (e.g., quoting, estimate delivery). However, installation promptness is frequently commended. Criticisms arise from separate shipping/delivery delays (e.g., 6-8 weeks mentioned once) or price changes resulting from unforeseen costs.

📝What are common complaints?

Delays in delivery/installation (usually attributed to shipping) or price increases due to unforeseen costs/cutouts.,Lack of transparency or bundling of essential services (like cutout fee).,Solicitations for quotes from multiple places.,Minor mismatches requiring repurchase.,Initial confusion or lack of comprehensive understanding regarding product details, services, and pricing by staff.

🛡️What warranties are offered?

Guarantee on the product itself-,Installation guarantee provided.,Standard warranties implicitly included (e.g., 10-year warranty mentioned for Silestone quartz).

👥How is customer service rated?

Excellent

💰What about pricing?

Consistently described as competitive/favorable. Inquiries for quotes frequently resulted in competitive lowest prices. Value for money is often stated. Default quartz offered at lower price point. Lack of mentioning specific per-square-foot pricing in many replies but contrast with higher-priced alternatives from competitors/other stores/same-city vendors.

🔧Any care tips mentioned?

None provided consistently across reviews. One specific tip mentioned regarding Stone-Surface Silestone: 'use discretion when using harsher chemicals'.

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